Mila Care Squad - Some users may experience an error creating an account in their iOS mobile app – Incident details

Some users may experience an error creating an account in their iOS mobile app

ResolvedPartial outage1 hour 4 minutes

Affected

🔑Account Creation & Login

Partial outage from 7:46 PM to 8:50 PM

  • ResolvedUTC

    Our engineering team has implemented a solution that fixes the issue.

    During backend updates for an imminent release, backwards compatibility for v1.10 was interrupted for a brief period of time. The issue prevented new users in the iOS v1.10 app from moving to the next step after the "Home" screen on their account creation flow.

  • MonitoringUTC

    We implemented a fix and we're currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating this incident.