Users may experience a loss in device connectivity

Resolved

Partial outage

Started over 3 years agoFebruary 13, 2023Lasted about 3 hours9:34 PMFebruary 14, 202312:37 AMUTC

Affected

📡Device Connection

🏠Indoor AQI Services

🤝Device Pairing

Updates

Resolved
February 14, 2023 at 12:37 AMUTC
Resolved
February 14, 2023 at 12:37 AMUTC
We confirmed the issue is resolved and systems have resumed to normal operations.
Monitoring
February 14, 2023 at 12:16 AMUTC
Monitoring
February 14, 2023 at 12:16 AMUTC
We implemented a fix and currently monitoring the result.
Identified
February 13, 2023 at 10:17 PMUTC
Identified
February 13, 2023 at 10:17 PMUTC
We are continuing to work on a fix for this incident.
Monitoring
February 13, 2023 at 9:38 PMUTC
Monitoring
February 13, 2023 at 9:38 PMUTC
We implemented a fix and currently monitoring the result.
Investigating
February 13, 2023 at 9:34 PMUTC
Investigating
February 13, 2023 at 9:34 PMUTC
We are currently investigating this incident.

Mila Care Squad - Users may experience a loss in device connectivity – Incident details