Users experiencing a loss in connectivity

Resolved

Major outage

Started almost 3 years agoAugust 08, 2023Lasted about 6 hours2:257:58 PMUTC

Affected

📡Device Connection

😷Outdoor AQI Services

🔑Account Creation & Login

🏠Indoor AQI Services

🧠Automagic Modes

🤝Device Pairing

Updates

Resolved
August 08, 2023 at 7:58 PMUTC
Resolved
August 08, 2023 at 7:58 PMUTC
This incident has been resolved and historical data is available again.
Update
August 08, 2023 at 6:53 PMUTC
Update
August 08, 2023 at 6:53 PMUTC
We are bringing our services down while we execute the process to return access to the historical data.

Services will be unavailable for 10-15 minutes while the process completes.
Monitoring
August 08, 2023 at 4:43 PMUTC
Monitoring
August 08, 2023 at 4:43 PMUTC
We rolled-out a fix and are currently monitoring the result.

Previously stored historical Indoor Air Quality data will be temporarily unavailable while we work to migrate that data into a unified data store.
Update
August 08, 2023 at 3:22 PMUTC
Update
August 08, 2023 at 3:22 PMUTC
Services are returning to operational status, however, we are continuing to rollout a fix for this incident to bring all services back online.
Identified
August 08, 2023 at 2:25 PMUTC
Identified
August 08, 2023 at 2:25 PMUTC
We are continuing to work on a fix for this incident.

Mila Care Squad - Users experiencing a loss in connectivity – Incident details