Mila Care Squad - Notice history

All systems operational

🧠Automagic Modes - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

😷Outdoor AQI Services - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

🔑Account Creation & Login - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

🤝Device Pairing - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

📡Device Connection - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

🏠Indoor AQI Services - Operational

99.74% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.24%

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Jun 2023
Jul 2023
Aug 2023

Notice history

View current status

Aug 2023

Users experiencing a loss in app connectivity
ResolvedPartial outage15 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating this incident.

Users experiencing a loss in connectivity
ResolvedMajor outage5 hours 33 minutes
  • ResolvedUTC

    This incident has been resolved and historical data is available again.

  • UpdateUTC

    We are bringing our services down while we execute the process to return access to the historical data.

    Services will be unavailable for 10-15 minutes while the process completes.

  • MonitoringUTC

    We rolled-out a fix and are currently monitoring the result.

    Previously stored historical Indoor Air Quality data will be temporarily unavailable while we work to migrate that data into a unified data store.

  • UpdateUTC

    Services are returning to operational status, however, we are continuing to rollout a fix for this incident to bring all services back online.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

Jul 2023

Users experienced a loss in app connectivity
Resolved1 hour 51 minutes
  • ResolvedUTC

    We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership.

  • InvestigatingUTC

    We identified and resolved an issue that resulted in the Mila apps for iOS and Android from being disconnected with the Mothership.

JUL21
Backend Maintenance scheduled for 11pm (23:00) PT Tonight
CompletedMaintenance2 hours
  • CompletedJuly 21, 2023 at 8:00 AMUTC

    Maintenance has completed successfully

  • In progressJuly 21, 2023 at 6:00 AMUTC

    Maintenance is now in progress

  • PlannedJuly 21, 2023 at 6:00 AMUTC

    Hi all 👋 Jeremy here from the Mila Cares Squad — we have planned a maintenance window scheduled for tonight at 23:00 PT.

    During our maintenance, communications between your Milas and the Mothership may disconnect. The pairing process may not be available during periods of the maintenance window, and Indoor Air Quality data won't be available while your Milas have been disconnected.

    Thank you for your understanding while we work through this routine maintenance to provide you with better services.

    Take care and breathe easy!

Jun 2023

JUN23
Quick backend release for an identified issue
CompletedMaintenance15 minutes
  • CompletedJune 23, 2023 at 4:40 PMUTC

    Maintenance has completed successfully

  • In progressJune 23, 2023 at 4:25 PMUTC

    Maintenance is now in progress

  • PlannedJune 23, 2023 at 4:25 PMUTC

    Hi all 👋 Jeremy here from the Mila Cares Squad — we identified an issue in the latest v1.6.0 firmware update that could result in some Milas beeping intermittently, so we're rolling out a quick update immediately to resolve the issue.

    For a few brief moments, communications between your Milas and the Mothership may disconnect. The mobile applications may perform slowly, and some screens may not load at all during this downtime.
    Service will resume automatically after a few minutes.

    Thank you for your reports that allowed us to identify the issue so quickly, and we're sorry for the inconvenience this has caused.

    Take care and breathe easy!

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