Mila Care Squad - Notice history

This issue has now been resolved and all access to sensor data and account information should now be restored. If needed, please log out and log back into your Mila app.

This error has now been resolved and you should have full access over your Mila app and My Account. In some cases, you may need to log out and log back in. If you have any other questions, please email the Care Squad at support@milacares.com.

Server storage has been expanded and your outdoor AQI should be reporting as normal.

Our team has been closely monitoring this for the last couple of days and this issue has now been resolved. 🎉 Your Milas should now be back online in the app.

Update from the Mila mothership: Our team has been working hard to make ongoing improvements and all units should should now be back online in your Mila app. You can now adjust your Automagic settings, and resume control of your Mila settings straight from the app. We’ll continue to monitor this over the next couple of days, and thank you for your patience as we work through this.

Our team has been tracking this issue, and isolated it to some recent updates we’ve made on the backend as part of our ongoing efforts to improve overall infrastructure. We’re currently in the process of getting everything back on track, and you may see your units in the app go online and offline during this time. In the meantime, your sensors are continuing to track your home's air quality and overall health, and you'll find that in your app once your units reconnect. Thanks for your patience.

Our team has been monitoring this for the last few days, and this issue has now been resolved. Thank you for your patience!

We've made optimizations to our backend services to stabilize connectivity for the users who may be experiencing connection drops. We are closely monitoring this and thank you for your patience.

Quick update from the Mila mothership: while we’ve addressed the majority of connection issues, we’re still continuing to see some instances where Milas may briefly disconnect, causing them to briefly appear offline in your app and failing to display your outdoor AQI on your Mila itself. You may notice this most when you first pair a Mila; please allow some time for your Mila to show up online (it’ll automatically reconnect!).

While our engineering team is still working to fully address this issue, we’ve been able to trace it back to some of the upgrades we made over the weekend as part of our scheduled backend updates. We apologize for any inconvenience and please know that your Mila sensors are continuing to work hard to your indoor home health stats in the background.

This issue has now been resolve, and device connectivity for all Mila units should be fully restored. 🎉

This issue has now been resolved. 🎉 Updates to the backend are now complete, and device connectivity should be fully restored. If you're still experiencing wonky behavior, please make sure you have the latest version of the app installed (1.10). You can learn more and update your app at https://help.milacares.com. If you have any questions, please email us at support@milacares.com.

We're monitoring all systems as we continue to make upgrades to our backend, paving the way for exciting new features to come. In the meantime, some users may continue to experience slightly delayed response times when switching between modes and adjusting settings. If you have any questions, please send us a note at support@milacares.com.

The connectivity issue is now resolved and all Mila services should be back online. If your Mila continues to appear to offline, you may consider doing a quick reboot or re-launching your Mila app. Thank you!

We're currently still investigating this outage around device connectivity, which is tied to some upgrades we're making on the Mila backend. While all your Milas are still working and retaining all your sensor info, you may experience the following:

• Error in setting up a new Mila.
• Delays in reporting your indoor AQI readings.
• Delays/inability to set/save your modes using your app. However, you can still control your Mila using the on-unit display, including switching between Automagic and Manual modes.

We expect all services to come back online later today, and will be back with another update as soon as we have one. Thank you!